At TRUE Community Credit Union, banking doesn't just stop at accounts and loans. We offer our hardworking members a wide variety of supplemental services to add ease to their banking lives — online, by phone, in-branch, and beyond.

Simply contact us or visit us for assistance with any of your banking needs.


Account Reconciliation Form

You can use this easy account reconciliation form (PDF) to balance your account.

CO-OP Concierge Program

Use CO-OP Concierge (PDF) to avoid unwanted fraud blocks while traveling.

Direct Deposit

Save yourself time by skipping a trip to the branch every payday. You can have payroll, social security, and other incomes electronically deposited directly into your checking and/or savings accounts.

Sign up for direct deposit of federal benefit payments at

Medallion Signatures

A Medallion Signature Guarantee is used for transactions that are incident to the transfer, payment, exchange, purchase or delivery of securities. Securities are “shares, participations, or other interests in the property of an Issuer”. They are represented by instruments that are issued in the name(s) of a person(s) entitled to the security.

Stocks, bonds, and mutual funds fall under this definition of a security. The sole purpose of a Medallion is in connection with those transactions involving a change in ownership of a security.

They can be used for the liquidation or change of Ownership of:

  • Stocks
  • Bonds
  • Mutual Funds
  • Savings Bonds
  • Unit Investment Trusts
  • Other investments that meet the definition of a Security

They cannot be used for: 

  • Savings Account Withdrawals
  • Bank Account Close-Outs
  • Check Endorsements
  • Loan Applications
  • Certificates of Deposit
  • Amendments to Partnership Agreements
  • Trust Agreement
  • Changes to Life Insurance
  • Pension Trust Beneficiaries
  • EFT Enrollment Forms
  • Treasury Direct Account Updates
  • IRA’s that do not contain Securities
  • Copies of any Documents that do not involve a Security Transaction
  • Address or TIN updates or account number changes

Notary Service

Free notary service is available to our members. Contact a local branch to ensure availability.

Safe Deposit Boxes

Keep your most valuable valuables safe from fire, theft, or damage of any kind. We have different sizes available for very reasonable fees.* Contact us for more information.

*Contents are not insured or guaranteed by the credit union, the NCUA, or by any other government agency.

Wire Transfers

TRUE Community offers wire transfers services for members at any branch location or by phone. Members can receive wires for free from any financial institution in the United States. Members can wire funds to any financial institution in the United States for a fee. 

Cut off time for incoming and outgoing wires is 3pm Monday – Friday. A signature is required for wires $5,000 and over requested in branch and by phone. Complete wire instructions for receiving financial institutions must be provided. Please have the beneficiary's full name, account number, and address information to complete the transaction.

Contact us for more information.

Business International Wire Transfers

NEW! We now offer international wire transfers for our business members at any TRUE Community Credit Union branch location. Business members can receive wires or wire funds for a fee. Note: Business International Wires can only be completed in person at a branch. We do not do them by phone or email.

Please contact us for more information.