It’s always a joy to hear from you. Please reach out with any questions, concerns, or compliments (we especially like those!). Use our contact form, or whatever way is most convenient for you.

If you have a question, you might find the answer on our frequently asked questions page.

We kindly ask that you don’t send sensitive information through email or our contact form, as these are not entirely secure.

Phone: (517) 784-7101
Toll-Free: (800) 554-7101
Fax: (517) 784-6677

24/7 Telephone Banking

Call (517) 784-5669 or (800) 252-4831 for free, 24/7 access to your accounts.

Lost or Stolen Card

Credit Card: Please call (800) 237-6211 immediately if your Visa® credit card has been lost or stolen.

Debit Card/ATM Card: Please call (517) 784-7101 or (800) 554-7101 immediately if your debit card or ATM card has been lost or stolen.


Don’t forget to place a Travel Notification on your TRUE Community card.

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