Our Purpose

To inspire the pursuit of a life well-lived.

Our Mission

To cultivate legacy-defining moments for the people and places we serve for generations to come.

Our Vision

To be your partner in writing a life story that stretches beyond your imagination.

Our Values

Joy — Making joy common in uncommon places.

Stewardship — Exceptional stewardship of all interests entrusted to our care.

People — Focus on people over profit, process, and product.

Empower — An empowered organization founded in experience focused solutions.

Gratitude — Unwavering faith in people and the virtues of gratitude and humility. 

Feedback — Two-way feedback graciously welcomed and respectfully given.

Curiosity — Relentless curiosity.

Opportunity — A deep-seated appetite to realize opportunity through innovation.

Our Culture

We are TRUE Community Credit Union. A crazy-smart, wickedly talented team who have a HUGE passion for serving members, the community, and each other. We work for the WOW, go for the GUSTO, and share smiles and laughter every day.

Part of our culture is to ensure we are providing the best service to our members as possible, as well as providing products that help cultivate legacy defining moments in writing a life story that stretches beyond your imagination. This requires us to stay true to our value - two-way feedback graciously welcomed and respectfully given. In order to do this, we use avenues such as:

  • Social Media
  • Member Surveys
  • Email Surveys
  • Focus Groups
  • Member Feedback Cards in all of our lobbies
  • And more!

If you ever see communication from us asking your opinion in any of these forms, it's because we care about what you think. Let us know how we're doing! We appreciate and thank you for your time in helping us be who you need us to be for you.

There is a place here for the TRUE you.

We are TRUE to our members, TRUE to our communities, and TRUE to our team. All are invited to join TRUE Community, and we proudly serve anyone who lives, learns, works, or worships across the State of Michigan.

We work hard to create and protect an inclusive environment where differences are celebrated, diversity is embraced, and our whole selves are seen and accepted.

We realize we won’t always be individually aligned with each of our 63,000+ members as we navigate the diversity, equity, belonging and inclusion journey. What we do know is that we will always lead with love, think with open minds, and demand respect for all.

We are all in, and promise to commit our time, talents, voices, and resources to create legacy-defining moments for the people and places we serve for generations to come.

There is a place here for the TRUE you.

Our History

On April 28, 1953, an organization committee comprised of Benjamin Charters, Walter Boris, Earl Devine, Henry Abrahamse, F.C. Voss, C.E. Hayes, and William Audas met to form a financial cooperative, better known as the Jackson Consumer's Power Employees Federal Credit Union.

The credit union was organized to provide its members with a safe, convenient place to save and a source of credit, when needed, at or better than competitor's rates.

Throughout its history, CP Federal Credit Union has had many loyal and dedicated volunteers and staff to serve our membership making us one of the strongest and financially healthy credit unions in the nation.

In 1991 we underwent a name change to CP Federal Credit Union. This change was more reflective of our total membership and helped provide the ability to acquire more community partners.

In the fall of 2020, CP Federal Credit Union changed from a federally chartered credit union to a state-chartered credit union, opening up membership to anyone that lives, works, worships, or attends school in the State of Michigan. This was a significant change from the previous eligibility requirement that required members be affiliated with a designated school, organization, business, or association. As part of this change, the credit union must remove “Federal” from its name and will move forward officially as CP Financial Credit Union or as regularly referred to as CPFCU or CP for short.

In November 2020 CP Financial Credit Union announced plans to merge with Washtenaw Federal Credit Union located in Ypsilanti, MI. Through a voting process, WFCU members approved the merger on November 10th, 2020. Members strongly favored the merger with an 84% approval.  Washtenaw Federal Credit Union was established in 1949 with two locations in Ypsilanti, Michigan. 

On January 1, 2021, CP Financial Credit Union and Washtenaw Federal Credit Union joined together as TRUE Community Credit Union. TRUE Community Credit Union will serve more than 80,000 members with $870 million in assets and will offer 15 branch locations in Jackson, Ingham, and Washtenaw counties.

TRUE Community Credit Union brings 138 combined years of serving members, communities, and employees.

What's a Credit Union?

A credit union is a cooperative, not-for-profit financial institution organized to promote thrift and provide credit to members. It is member-owned and controlled through a board of directors elected by the membership. The result: members are provided with a safe, convenient place to save and borrow at reasonable rates at an institution that exists to benefit them, not to make a profit.

Who Owns a Credit Union?

Most financial institutions are owned by stockholders, who own a part of the institution and intend on making money from their investment. A credit union doesn't operate in that manner. Rather, each credit union member owns one "share" of the organization. The user of credit union services is also an owner and is even entitled to vote on important issues, such as the election of member representatives to serve on the board of directors.

Safe and Secure 

TRUE Community Credit Union is Safe and Secure 

Statement From Our President/CEO Regarding Safety and Soundness of

TRUE Community Credit Union

TRUE Community member,

The recent news of bank failures has raised concerns, and we’re sure you have questions about your funds that you have entrusted TRUE Community Credit Union to steward. We want to assure you that TRUE Community Credit Union is not impacted by these events, and your funds remain safe and secure.

We have been serving members since 1953, when we were formed as a financial cooperative to provide our members with a safe, convenient place to save and a source of credit, when needed, at or better than competitor's rates. Throughout our history, we have grown and served our membership safely and responsibly, making us one of the strongest and financially healthy credit unions in the state.

Credit unions are the best place to have your funds today. The National Credit Union Share Insurance Fund (NCUSIF) differs from traditional deposit insurance because it is funded by the credit unions themselves and is believed to be a much healthier and safer insurance fund. The Share Insurance Fund has the backing of the full faith and credit of the United States. Credit union members have never lost even a penny of insured savings at a federally insured credit union. Any federal uninsured deposits are backed by TRUECCU’s financial strength. Visit the NCUA for more information.

Beyond our financial strength and strong capital, it is important to understand that TRUE Community Credit Union simply does not take irresponsible risks when it comes to our members. Our purpose, mission, vision, and values are founded in our members, not generating a profit at the expense of others. We take understanding and managing risks just as seriously as we do being TRUE to our members. We even have a dedicated Board committee and internal department focused daily on understanding existing risks and emerging risks, so we can respond appropriately. When we say we take risk seriously, we mean it!

We want you to know and remember that we are fundamentally different than the banks that recently failed. Rest assured, TRUE Community Credit Union remains well capitalized by regulatory standards, our balance sheet and membership are highly diversified, our liquidity position is strong, we don’t answer to profit-driven corporate shareholders, and our risks are managed. Proudly, we look and behave nothing like the organizations that failed.

We are so grateful for your membership and take our responsibility as your credit union seriously. Our commitment to you remains unchanged from our inception, to be exceptional stewards of all interests entrusted to our care. If you still have questions, please don’t hesitate to reach out.

Thank you,


Chrissy Siders
President and CEO
TRUE Community Credit Union

What’s the Purpose of a Credit Union?

The primary purpose in furthering their goal of service is to encourage members to save money. Another purpose is to offer loans to members. Credit unions can charge lower rates for loans (as well as pay higher dividends on savings) because they are nonprofit cooperatives. Rather than paying profits to stockholders, credit unions return earnings to members in the form of dividends or improved services.



Ready to Join Us?

If you’re a potential new member, we'd love to have you! Start by seeing our our member eligibility, then opening a Regular Share (Savings) Account.

Once you've become a member, we have a ton of great savings, checking, and loan options that will fit your needs. Check those out here: