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First Time Logging In

In order to verify your identity on the new system, the first time you call in you will need to enter your account number and last 4-digits of your social security number. You will then be prompted to re-register and set your access code

Login Attempts

Teller 24 and Home Branching will be linked when it comes to failed login attempts. You have 5 attempts during the month of October before you will be locked out. This means, if you have 2 failed attempts in Teller 24 and 3 failed attempts in Home Branching, your account will be locked out. Beginning November 1, the system default will be set at 3 attempts.  

New Menu

Beginning October 3, there will be a new menu for Teller 24. 

To get started with Teller 24, just follow these simple steps:

  1. Call 517-784-5669 or 800-252-4831.

  2. Follow the menu prompts.

  3. Enter your account number and access code.

Main Menu Options

  1. Account Balances
  2. Account History
  3. Transfer Funds or Make a Payment
  4. Card Services
  5. Stop Payments
  6. Credit Union Information
  7. Change Access Code
  8. More Options

Global Commands

  • Member Service Press.....0
  • Main Menu Press.....3*
  • Go Back Press.....*
  • Skip Press.....5*
  • Repeat Press.....#