First Time Logging In
In order to verify your identity on the new system, the first time you call in you will need to enter your account number and last 4-digits of your social security number. You will then be prompted to re-register and set your access code
Login Attempts
Teller 24 and Home Branching will be linked when it comes to failed login attempts. You have 5 attempts during the month of October before you will be locked out. This means, if you have 2 failed attempts in Teller 24 and 3 failed attempts in Home Branching, your account will be locked out. Beginning November 1, the system default will be set at 3 attempts.
New Menu
Beginning October 3, there will be a new menu for Teller 24.
To get started with Teller 24, just follow these simple steps:
- Call 517-784-5669 or 800-252-4831.
- Follow the menu prompts.
- Enter your account number and access code.
Main Menu Options
- Account Balances
- Account History
- Transfer Funds or Make a Payment
- Card Services
- Stop Payments
- Credit Union Information
- Change Access Code
- More Options
Global Commands
- Member Service Press.....0
- Main Menu Press.....3*
- Go Back Press.....*
- Skip Press.....5*
- Repeat Press.....#